Liquidlogic System - Early Help Module for Partners

Early Help Module

Cambridgeshire County Council and Peterborough City Council have a joint helpdesk to support external partners access the Early Help Module (EHM).

Access to the EHM will only be granted once steps 1 to 3 below have been completed.

  1. Register for a Firmstep account (helpdesk) on Cambridgeshire County Council's Website.
  2. Complete the  'new user request' within the helpdesk, which will require information about you, your role and your line manager (who will need to authorise that you do require access). Your line manager will also need to register to be able to authorise your request.
  3. Once you have submitted the 'new user' form, the Early Help Service will review your application and approve it, so that the helpdesk staff can set up your access and provide login details. You will also receive an email requesting that you complete the eLearning. The email will include a link and password.

Detailed guidance notes for helpdesk access, and tasks

Log an Issue - Guidance
Size: 123KBFile format: pdf
Ask a Question - Guidance-V1
Size: 602KBFile format: pdf

Accessing the Early Help Module

Once you registered within the Helpdesk portal, and you have submitted your new user request and completed the required eLearning, you will be issued with login details for the live system. Click on one of the options below to access the relevant Local Authorities EHM System.