Business guidance available online
If you need guidance on how certain legislation applies to your business activities, what licences you require or what provisions apply to your start up business, GOV.UK is a good source of information.
Advice tailored to your business
If you need more detailed and comprehensive business support, Trading Standards can offer bespoke advice tailored to the specific needs of your business. This might include but is not limited to detailed labelling guidance, advice on terms and conditions, training or help with new or complex legislation.
We provide two types of tailored business advice – Primary Authority business advice and Pay-as-you-go business advice.
Primary Authority Business Advice
We provide a Primary Authority business advice service which covers Trading Standards, Environmental Health and Fire Safety advice. We are one of the leading Primary Authority advice providers nationally and provide these services to over 100 businesses, ranging from some of the largest retailers in the UK to sole traders and start-up businesses.
As a Primary Authority partner, you have the option of having our advice published on a dedicated Primary Authority website (accessible only to other regulators). Such advice is classed as ‘Assured’, preventing other Authorities from challenging you where you have acted on that advice in all but very exceptional circumstances.
We have a broad range of technical expertise, offering advice to most sectors whether they be retailers, manufacturers, packers, suppliers, importers, exporters or the tertiary sector.
For an annual fee of £256.00, we provide three hours of tailored business advice. If your business requires in excess of three hours, this is charged at an hourly rate of £64 per hour. These charges are not subject to VAT. The scheme is overseen by Government and the national terms and conditions can be viewed here.
To apply for Primary Authority Business Advice, please contact our Customer Services Team on 0345 0455206 to be put in touch with one of our advisers or contact us via our online form.
Pay-as-you-go Business advice
This type of business advice, delivered on a ‘pay-as-you go’ basis, is suitable for businesses who will use our advice service less frequently. It is slightly more expensive because VAT is applied to the £64 per hour rate.
To ask for Pay-as-you-go advice, please contact our Customer Services Team on 0345 0455206 to be put in touch with one of our advisers or contact us via our online form.
What to do if you are in dispute
If you are in dispute with a consumer or another business and need some advice on what to do next then contact our advice partner the Citizens Advice Consumer Service on 0345 4040506 or complete an online enquiry form, where trained advisors can give free advice over the phone or online.
What to do if you want to report a business scam
Trading Standards are getting an increasing number of complaints from businesses who feel they have been 'scammed' or 'ripped off' by other so called 'businesses'. For more information on business scams, please go to the Action Fraud website.