Contact the Citizens Advice Consumer Helpline
Cambridgeshire and Peterborough Trading Standards does not take calls about consumer issues and complaints directly. We encourage residents and businesses to report issues or concerns about trading practises or products to the Trading Standards team via the Citizens Advice Consumer Helpline on 0808 223 1133 (calls are free). All reports are treated in the strictest confidence and you can remain anonymous if you wish.
Our remit is so wide that we welcome information on any dishonest or criminal trading practices. Common things reported to us via the Citizens Advice Consumer Service include:
How the Citizens Advice Consumer Helpline can help
The Citizens Advice Consumer Helpline will tell you how the law applies in your situation and pass the complaint information to our Trading Standards team.
Trading Standards will not be able to respond to everybody that reports an issue, but all information forwarded onto us by Citizens Advice is recorded on our systems for analysis. In cases where we need further information from you, we will contact you directly.
Report Coronavirus business concerns
To report businesses operating in apparent breach of Coronavirus (COVID-19) closure orders, please contact the Citizens Advice Consumer Helpline as above. Please refer to our business closure guidance which explains which businesses should be closed and which should remain operating.
To report concerns about a lack of social distancing in the workplace, please refer to the Health and Safety Executive (HSE) website for further information and use the HSE online reporting form if you still have concerns.
Report scams and fraud
To report suspected scams or if you know money has been paid to a scam, go to the Action Fraud website for an A-Z list of scams and frauds or call them on 0300 123 2040 for advice. Action Fraud is run by the National Fraud Authority, the government agency that helps to co-ordinate the fight against fraud in the UK.
For further advice on scams contact the Citizens Advice Consumer Helpline on 0808 223 1133.
Report loan sharks
A loan shark is someone who lends money without the appropriate licence, issued by the Office of Fair Trading. Loan sharks rarely, if ever, give any paperwork and if payments are missed they often use intimidation and violence to get money from their 'clients'.
Report any suspicions to the Illegal Money Lending Team in confidence. They can be contacted 24 hours a day, seven days a week, by telephone on 0300 555 2222 or by email at email@example.com or by text: loan(space)shark(space) + your message to 60003.
Report a seller of illegal tobacco
Report any suspicions of the sale of illegal tobacco to Stop Illegal Tobacco or Citizens Advice Consumer Service (anonymously if you wish) and the information will be passed to the County Council for investigation.
More information can be found on our illegal tobacco page.