Care leavers support
If you are aged 16 to 25 and were 'Looked After' by Cambridgeshire County Council (in care) for 13 weeks or more following your 16th birthday, you are entitled to the care leavers support detailed in our local offer.
Some other young people also qualify for support, including those who were ‘looked after’ before a Special Guardianship Order was made and others who were privately fostered after the age of 16.
Ongoing support from your personal adviser
You can ask for support from your Personal Adviser up to the age of 25. Your Personal Adviser is there to help you to prepare to live independently and to offer information, advice and support after you leave care. Sometimes, the role of the Personal Adviser is undertaken by a Social Worker.
If you would like to speak to someone or need advice, please contact your Personal Adviser.
If they are not available, or if you do not have a named worker, please call the duty worker.
Telephone: 01480 372463 (9am to 5pm).
If an emergency occurs out of office hours then the Emergency Duty Service can be contacted.
Telephone: 01733 234724.(out of office hours)
Your Pathway Plan is based on consultation with you and important people in your life. It details your needs, views and future goals and what support you will receive from us. We will review it with you regularly and agree any required changes. The amount of support that you receive from your Personal Adviser will depend on what you want and your circumstances.
Feedback and complaints
If you are unhappy about any aspect of the support you receive, please talk to your Personal Adviser / Social Worker as they will want to help sort it out. If you would rather talk to someone else, you can ask to speak to their manager.
Alternatively, you can contact the Customer Care Team:
Children’s Services, FREEPOST Box SH1215, Shire Hall, Cambridge, CB3 0AP
Telephone: 01223 699 664
Text: 07795 092 404
Email: [email protected]