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Advice and support from a personal adviser

Under the Children & Social Work Act 2017, you can ask for support from your personal adviser until you turn 25. This is regardless of whether you are in education or training. Your personal adviser will help you to prepare to live independently. They will offer advice and support after you leave care. Personal advisers should talk to you about what support you need and record this information in your pathway plan.

Your pathway plan is written by the local authority after consultation with you and important people in your life. It sets out your needs, views, and future goals. It identifies exactly what support you will receive from us. Your first pathway plan will be prepared with you by the time you are 16 years and 3 months by your social worker and will replace your care plan.

We will review your pathway plan with you regularly so that it is kept up to date. This will take place at least every 6 months, or sooner if you have a significant change in circumstances or if you request a review.

When you turn 18 years, your personal adviser will keep your plan under review with you.

Sometimes you might not agree with what your social worker or personal adviser thinks is important. We will make sure your views are reflected.

We will tell you who we share your plan with (such as your Independent Reviewing Officer (IRO), carers or advocate). When you are an adult you can tell us who you agree for your plan to be shared with. 

Your Leaving Care Team will consider with you what extra support you may need. You might, for example, need extra support because:

  • You have special educational needs or a disability (more information can be found on our SEND Information Hub. You are an Unaccompanied Asylum Seeking Child (UASC) and your immigration status is unclear.
  • You are in or leaving custody or you have had contact with the criminal justice system;
  • You are a young parent; or
  • You are going through a difficult time in your personal life.

You can make contact with your Leaving Care Service Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm. If your personal adviser is not available, you can speak to the duty personal adviser within these hours contacting 01480 379493 or cccleavingcare@cambridgeshire.gov.uk.

We must provide you with a personal adviser from your 18th birthday. Where possible this will be sooner to allow time for you to feel comfortable and develop a relationship.

We will try to make sure you have the same personal adviser while you get support from the Leaving Care service, but this might not always be possible. The amount of support that you receive from your personal adviser will depend on what you want and your circumstances.

Your rights and entitlement

You have a right to be involved in all decisions about your plans for leaving care. You have a right to support from an independent advocate if you want to challenge decisions about the support we give you.

Cambridgeshire County Council work with a specialist advocacy agency called National Youth Advocacy Service (NYAS). You can contact them yourself either by phone 0808 8081001 or you can email them on help@nyas.net.

Independent advocates can help you express your views. This includes where you are unhappy about decisions on the care and support you receive. They can also inform you about your rights and help you to be heard in meetings.

If you raise concerns, we need to listen. If something is wrong, you can tell your social worker or personal adviser first. If you want, you can also talk to the team manager who can help fix things. If you still need help, you can send an email to ChildrensComplaintsandFeedbackTeam@cambridgeshire.gov.uk.

You have the right to see the information we hold about you. Find out more on our Accessing your care records page.

If you have experienced crime, violence, abuse, exploitation or harassment, support is available.

You do not have to deal with this on your own.

Your Personal Adviser can help you:

• access emotional wellbeing support
• access specialist support services
• understand your rights
• access advocacy services
• report concerns if you want to
• access support from the police or victim support services

We understand that experiences of crime or abuse can have a lasting impact. We will work with you to make sure you receive the support that feels right for you.