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Swaffham Prior Heat Network - Private homeowners, landlords and tenants

To connect your home to the heat network, we will first need to arrange a connection survey. One of our heating engineers will survey the property to see if it is suitable to connect to the heat network.

Is the heat network suitable for your home?

The heat network is suitable for most house types, ages, and sizes.

  • Homes with oil boilers
    Your home has a ‘wet’ heating system. These radiators are normally compatible with the heat network, so few changes to your heating system are required.
  • Homes with Electric Heating
    Your home would require the installation of a ‘wet system’ or radiators to connect to the heat network.

You may be eligible for a Home Upgrade Grant to help with costs.

How much does it cost to connect?

Introductory offers are available for connection contracts agreed before April 2023. As set out below:

Connection Charge

Connection Contract Deadline


Until 31 December 2022


From 1 January 2023


From 1 April 2023

What does the connection charge include?

  • All engineer surveys
  • Removal and disposal (optional) of your existing oil boiler and tank
  • Installation of pipes connecting your home to the heat network
  • Installation of a heat interface unit (HIU) and heat meter

More information about heat tariffs, the heat supply and the Heat Supply Agreement is available on our website.

What we remove from your property

We remove your existing oil tank and boiler.

We can dispose of both items for you, unless you would prefer to arrange this yourself.

How we carry out the connection works

We are responsible for works taking place at your home. When carrying out works at your home, our contractors will:

  • Leave property in a clean and tidy condition and remove any rubbish
  • Make good any area of your property affected by their works to the same condition as found at the start of works
  • Complete works within normal working hours - e.g. 9am to 5pm, Monday to Friday
  • Minimise health and safety risks
  • Minimise environmental disruption, nuisance and pollution

If you have any issues associated with connection works, please get in touch with our Heat Network customer services.

Household insurers

We can't give advice on individual home insurance policies. However, you should notify your insurer as early as possible about the work to your home. We can provide a statement that you can give to your insurers to assist those who may wish to sign up.