Digital help

Introduction

Since 9 November 2018, the UK Visas and Immigration Service (UKVI) have been offering a new UK Visa and Citizenship Application service.

This replaces the Nationality Checking Service, Settlement Checking Service and Nationality Document Return Service previously offered by Cambridgeshire County Council. The majority of customers can complete their applications online and attend 1 of 57 new service points, managed by a commercial partner Sopra Steria. Customers will attend an appointment at a service point to submit their biometric information (photo and fingerprints), and supporting evidence (including proof of identity). 

To learn more about the new services, please visit the UK Visas and Immigration webpage.

Assisted Digital Service

The UK Visa and Immigration Service have set up an Assisted Digital support service that is available to customers who do not have the appropriate access, skills or confidence to complete an online application form. The Assisted Digital Service aims to ensure that nobody is excluded from making an immigration application due to lack of digital skills or access to a computer. Eligible customers are offered telephone support, or face to face support at a library or their home, to help them access and complete the online form.

See the GOV.UK website for more information or contact below:

• Call 03333 445 675 (if you have hearing and/or speech difficulties you can access this service on a smartphone, computer or tablet or text phone by dialling 18001 in front of the phone number above.)
• Text message: text the word “VISA” to 07537416944
• Email: visa@we-are-digital.co.uk (Please include a telephone number you can be contacted on if possible).

EU Settlement Scheme Assisted Digital Service

Customers can also get Assisted Digital support to use the EU Settlement Scheme online application form if they are in the UK and do not have the appropriate access, skills or confidence to complete the form. For more information, please see GOV.UK's EU Settlement Scheme: Assisted Digital Service webpage:

• Call 03333 445 675 (if you have hearing and/or speech difficulties you can access this service on a smartphone, computer or tablet or text phone by dialling 18001 in front of the phone number above).
• Text message: text the word “VISA” to 07537416944
• If you qualify for Assisted Digital Support you will be given an appointment to attend a local centre. Currently this is Cambridge Central Library. This service will be offered at Ely, March, Wisbech, St. Ives, St Neots and Huntingdon Libraries soon. This will be confirmed when the service is operating at the additional libraries.

Please note, Cambridgeshire Registrations take bookings for Citizenship Ceremonies.