Help in a crisis

Advice and support

There are services across Cambridgeshire which support people when they are in need of urgent help. Make contact today.

Mental health crisis

If you or someone you know, is thinking of hurting themselves, has made threats to hurt you or someone else, and is feeling distress that seems overwhelming or suicide seems the only option: there are many organisations that can help with these feelings.

Contact the NHS First Response Service for mental health support for yourself, or on behalf of someone else. Dial 111 and select option 2. The phone line is available 24 hours a day. 

For more general information on support around mental health in Cambridgeshire, go to the Keep Your Head website .

Social care crisis

If you are struggling to carry out essential tasks, or are concerned that another adult or older person is unable to look after themselves, please contact us.

Contact us

Telephone: 0345 045 52028am to 6pm weekdays, 9am to 1pm Saturday
Minicom: 01480 376 743

Outside office hours

If someone is in danger and unable to protect themselves, or cannot remain in the community without immediate intervention, telephone: 01733 234 724.

In an emergency

If you are worried about an adult who is in immediate danger or needs medical treatment contact the police and/or call an ambulance on 999.

Food banks

Food banks provide emergency food supplies for people in crisis. The Trussell Trust runs a network of over 400 foodbanks including many in Cambridgeshire.You may need a foodbank voucher - contact the foodbank for more information.

Find a foodbank near you - Trussell Trust website


District councils are responsible for emergency housing and homelessness. They also have housing officers who can provide information and advice on housing issues.

Money in an emergency

You can find information on budgeting loans and financial help on the website .

Cambridgeshire Local Assistance Scheme can provide a safety net to people facing unexpected financial difficulties and hardship.

The Money Advice Service has free and impartial information. There is a helpline and online chat function. 

You can also contact your local Citizens Advice Bureau for advice.

Credit unions

Credit unions are financial organisations which are set up to help people rather than make a profit. They aim to offer loans, encourage people to save and to help those who need financial assistance. 

They are a cheaper, safer way to borrow than payday loans or loan sharks. 

Members of credit unions have something in common. This could be living in a certain area, working for a certain employer, or in a particular industry.

Search for a credit union.

Someone struggling to push a rock uphill

'Payday' or short term loans

Payday loans are lenders who charge very high interest rates for short term borrowing. Using payday loans can lead to serious debt problems if you miss a repayment.

Money Advice Service - cheaper, lower risk alternatives to payday loans

Loan sharks - illegal money lenders

Loan sharks may seem helpful at first, but can resort to threats or violence if you miss repayments.

Money Advice Service - why it is never a good idea to use a loan shark