Cambridgeshire Holiday Voucher Scheme

Introduction

Although most of the schemes set up to help struggling families during the pandemic are due to end on 30 March 2022, Cambridgeshire County Council’s joint administration agreed on 8 February to earmark £3.6m of one-off funds to extend the scheme in Cambridgeshire for a further year as part of the pandemic recovery.

The scheme will run in each of the school holidays and half terms for the next 12 months.

Letter to parents and carers (School summer holidays)

Read the letter sent to parent and carers (opens as a .pdf)

FAQs for parents and carers (opens as a .pdf)

Eligibility

Vouchers will be issued to the value of £15 per eligible child per week as shown below:

Cambridgeshire Holiday Voucher Scheme funding basis and value

Funding basis

Voucher value

Easter

2 weeks

£30

May Half Term

1 week

£15

Summer

5 weeks

£75

October Half Term

1 week

£15

Christmas

2 weeks

£30

February Half Term

1 week

£15

Total

12 weeks

£180

We will therefore issue two £37.50 supermarket vouchers to cover the summer holiday period. The first will be sent by 22 July and the second by 12 August to those families meeting the low income criteria for the following support:

  • Free school meals
  • Funded childcare for 2-year-olds
  • Early years pupil premium
  • Students in Sixth Form eligible for Free School Meals (young people aged 16-19)

If your child receives Universal Infant Free School Meals (in Reception, Year 1 and Year 2) but you do not meet the low income criteria for free school meals, you will not be eligible for a supermarket voucher for the school holidays.

For parents resident in Cambridgeshire who have children accessing education provision outside of the county, this scheme is open for you to apply. Where we are aware of children attending schools outside of the area, we will allocate a voucher automatically. If you haven’t received a voucher and would like to apply, we need to check your eligibility. Please complete our online application form below. If you are eligible, we will allocate a voucher. The voucher scheme for each holiday period will close on the last day of each holiday period and we will not be able to backdate any vouchers. We are aware of other Local Authorities providing similar schemes and we will not provide a voucher where another authority is funding a voucher.

To check if your child may be eligible for free school meals, please visit our free school meals page or apply by completing our online application form.

For parents resident in Cambridgeshire who have children accessing education provision outside of the county, this scheme is open for you to apply.

Where we are aware of children attending schools outside of the area, we will allocate a voucher automatically. If you haven’t received a voucher and would like to apply, we need to check your eligibility. Please complete our online application form below. If you are eligible, we will allocate a voucher.

The voucher scheme for each holiday period will close on the last day of each holiday period and we will not be able to backdate any vouchers.

We are aware of other Local Authorities providing similar schemes and we will not provide a voucher where another authority is funding a voucher.

How to apply

Please apply by completing the online application form.

How the vouchers work

Prior to the school holidays, eligible parents/carers will receive a text or email inviting them to choose a supermarket for the voucher.

The text message will come from ‘SchoolMeals’.

The email will come from ‘vouchers@wonde.com’ (please check your junk folder).

If you haven’t received a voucher but feel you should have or if you have a question about your voucher, please email winter.support@cambridgeshire.gov.uk. Please include the name of your child(ren) and the early years setting or school they attend. We cannot locate vouchers without this information. We aim to respond to you within three working days.

Frequently asked questions for parents and carers

The Holiday Activities and Food Programme (HAF) offers eligible families free childcare over the Easter, Summer and Christmas holidays during 2022. Each participating holiday scheme provider offers a variety of activities, experiences and sports to take part in as well as the opportunity for children to socialise, have fun and receive a free meal.

You will then be able to browse our Provider Directory and book your child’s place with a local holiday scheme.

For the school summer holidays, our support is focused on providing supermarket vouchers for families eligible for income-based support. The criteria for access are available with the letter that accompanies this document.

If your child is eligible for Free School Meals, Early Years Pupil Premium, Funded 2-year-old support or is 16-19 and eligible for free school meals or the 16+ bursary, you will automatically receive a voucher.

If you do not know if your child is eligible for a free school meal you can complete this form to check eligibility.

If you do not want/need your voucher, please do not activate it. Either delete or ignore the email/text you receive, or do not open the link and download the voucher.

This way, we can reallocate your voucher to another family in need. Alternatively please email winter.support@cambridgeshire.gov.uk and the voucher will be removed.

You will receive a text or email to choose your supermarket choice for the voucher.

• Text message from 'SchoolMeals'

• Email from 'vouchers@wonde.com'

Once you have chosen your supermarket, you will receive your voucher by text or email. You can then click the link in the text or email and download your voucher code. You can then use this voucher in your chosen supermarket. You must choose your supermarket before you can receive your voucher. You can also access your voucher via the new EVouchers app.

If you’ve been sent an Evoucher by text message or email, this app will enable you to easily access your existing and new vouchers through your registered account. If you’re new to Evouchers.com, you’re also able to register for an account through the app. Any vouchers previously assigned to your email address or mobile number will appear in your account.

There may be a number of reasons for this such as

  • If you selected your supermarket choice after 12pm that day, your voucher will arrive the following day
  • You made your supermarket choice after 12pm on a Friday. You'll receive your voucher on Monday

Most vouchers are received within 30 minutes after the retailer is selected. If the parent selects Morrisons or Asda then the following timings apply:

  • If selected before 1pm, the voucher will be received that evening.
  • If selected after 1pm, the voucher will be received the following working day.

Yes, you can. If your shopping comes to more than the voucher total, you will need to pay the remaining balance using another method (i.e. debit card).

We will issue each eligible child/young person with

• A first supermarket voucher for £37.50 by the end of the day on 22nd July

• A second supermarket voucher for £37.50 by the end of the day on 12th August

There may take a short time to arrive. If you have not received your voucher by the 23rd July (first voucher) 13th August (second voucher), please contact winter.support@cambridgeshire.gov.uk.  

Please include in any correspondence the name of your child, their date ofbirth and the name of the school or early years setting they attend.

You have until midday on the 7th October 2022 to select the supermarket and claim the voucher. If you don’t claim by this point the voucher will be removed and re-allocated. Once claimed, each supermarket has different expiry dates but all last over a year.

If you haven’t received contact by the 22nd July/ 12th August but feel you should have received a voucher, please contact winter.support@cambridgeshire.gov.uk. Please include the name of your child / children and the name of theschool or early years setting that attend. We will confirm whether you have received a voucher and how to access it.It may take up to 3 days to get a reply.

Where can I use my voucher?
Retailer Can the voucher be used online? When does it expire?
Asda Yes 2 years
Morrisons No 1 year
Tesco No 5 years
Aldi No 5 years
Sainsbury's Yes 2 years
Iceland No 1 year
B&M No 1 year
Farmfoods No 2 years
M&S Yes 2 years from last transaction
Waitrose Yes 2 years

Yes, you can.

The restrictions for each supermarket are listed below:

• Asda: Cannot be used in Petrol stations or to purchase tobacco products, stamps, lottery or phone top-ups.

• Morrisons: Cannot be used for gift-card or lottery purchases.

• Aldi: Cannot be used for the purchasing of gift cards, lottery tickets, scratchcards (or related material), alcohol or anything through ALDI’s website.

• Tesco: Cannot be used in petrol stations.

• Sainsbury’s: Cannot be used in petrol stations, pharmacies, branded gift cards, scratch cards, LPG autogas, infant formula, tobacco and related products, BT phone cards, E top-up, savings stamps, postage stamps, National lottery products, online delivery charges, concession coffee shops and restaurants

• Iceland: Cannot be used for alcohol.

• Farmfoods: Cannot be used online.

You will receive a voucher for each child separately.

Funding basis

Voucher value

Easter

2 weeks

£30

May Half Term

1 week

£15

Summer

5 weeks

£75

October Half Term

1 week

£15

Christmas

2 weeks

£30

February Half Term

1 week

£15

Total

12 weeks

£180

We recommend you first contact your school or setting if you can’t get your voucher. Alternatively, you can email winter.support@cambridgeshire.gov.uk

£0 Balance queries

If the voucher is showing as a £0 balance, please contact the supermarket using the details below.

Gift-card not working

Check the gift-card has a balance. Often gift-cards do not work because the balance has already been spent. Please ensure the 'Gift-Card' option is selected at a self-checkout. You may also need to remind staff that they are gift-cards and not vouchers.

If you have issues with any of the vouchers please contact the supermarket as they will be able to resolve the issue.

Tesco

How to check the balance of a voucher

Balances can be checked by calling 03450 757 757

Other queries

For all other enquiries please call 0800 505555

Morrison's

How to check the balance of a voucher

When first accessing the voucher it shows the opening balance, you then need to press ‘check balance’ which show an updated balance.

Other queries

If you have any queries about the voucher card please call 0344 3815042 or email morrisonsgiftcardservice@bhnetwork.com

Sainsbury's

How to check the balance of a voucher

Balances can be checked by calling 0800 636262

Other queries

Contact Sainsbury’s on 0800 636262

Asda

Please use Asda's online balance checker.

Other queries

https://cards.asda.com/contact or Phone: 0800 952 0101

Disputing a spent voucher

School/parent will need to contact Asda directly on; 0800 952 0101 and select option 2. Please note: Asda will only respond to Wonde regarding any gift-card queries.

If you require more information about an Asda voucher, please email the gift-card number to support@wonde.com and we will forward this to Asda.

Aldi

You can check the balance of ALDI Digital Gift Card at the checkout in-store.

If you have any queries about the voucher please contact vouchers@aldi.co.uk. You will need to provide the full voucher code and inform them that the gift-card was purchased by Wonde.

Iceland

How to check the balance of a voucher

Please follow the instructions on the link below;

https://www.love2shop.co.uk/balance

Other Queries

https://www.love2shop.co.uk/customer-support

Farmfoods

How to check the balance of a voucher

You can check the balance of your voucher by going to any Farmfoods checkout. Alternatively, a voucher statement is printed at the bottom of your receipt after each transaction

Other Queries

Please contact them directly using their online contact form

M&S

Please use the M&S online balance checker.

Other Queries

Please contact them directly on 0333 014 8000

B&M

How to check the balance of a voucher

You can check out your balance at any checkout in store or by calling 0191 607 8281.

Other Queries

If you have any queries about the voucher please contact 0191 607 8281

Waitrose

If you have any queries about the voucher please contact 0330 123 0350

You may be eligible for further financial or other support from our Support Hub and the Household
Support Fund (which has been funded by the Department of Works and Pensions).

You can find more information on our Household Support Fund page

Further support can also be found here:

Citizens Advice - online free advice to help you find a way forward, whatever the problem.
Making Money Count - offering everyday help with money, being online, finding work and
renting.