MiPermit frequently asked questions (FAQ)
On Wednesday 11 June 2025 we are changing to a new system to manage parking permits in Cambridge City. The system is called MiPermit. Please read through the below information.
Who is this information for?
The information is for Cambridge City residents who need to apply and activate parking permits. Including social visitors, medical visitors, and Blue Badge holder visitor permits.
Why are you changing to MiPermit?
MiPermit will enable residents to purchase and activate resident parking permits on-line at their own convenience. Cambridge City resident and visitor parking permits will now be virtual so you will no longer need to display a paper permit in the windscreen of the vehicle.
How do I apply for a new parking permit after 11 June 2025?
You will need to register and create an account with MiPermit before applying for a parking permit. To register please visit Cambridgeshire County Council Digital Permits and Cashless Parking (mipermit.com). Once registered you will be able to purchase, manage, and activate your parking permits.
I don’t have access to the internet, how do I apply for a permit?
For assistance using the MiPermit system, please contact the MiPermit helpdesk on 0345 520 7007.
The help desk is open: Monday to Friday 8am to 6pm, Saturday 8am to 4pm, Sunday 10am to 4pm. The lines are open 10am to 4pm on bank holidays. Lines are closed on Christmas Day.
You can also email MiPermit at help@mipermit.com
If you don’t have access to a computer, please visit Cambridge Central Library for assistance in registering for a MiPermit account.
I already have a MiPermit account, do I need to re-register?
Yes, to purchase Cambridge City resident parking permits you will need to register via the Cambridgeshire County Council Digital Permits and Cashless Parking (mipermit.com).
Can I still use my paper parking permits?
Yes, your paper parking permits will remain valid until the expiry date printed on the permit or until used. The paper parking permit must be correctly completed with the vehicle registration number and date and clearly displayed in the windscreen of the vehicle so that it may be observed by a Civil Enforcement Officer.
Can I still purchase paper visitor parking permits?
Yes, paper visitor permits will remain available to purchase until 24 June 2025. For information and to apply please email the Parking Permits team at parking.permits@cambridgeshire.gov.uk or telephone 01223 727 920, Monday to Friday 10am to 4pm. Please allow up to 10 working days for receipt of your paper parking permits.
How will families share permits between family members?
Each resident is allowed 20 visitor parking permits per annum. When registering for a MiPermit account, there is the option to 'Set Up Members and Vehicles'. This function will enable you to link accounts within the same household.
For assistance using the MiPermit system, please contact the MiPermit helpdesk on 0345 520 7007.
The help desk is open: Monday to Friday 8am to 6pm, Saturday 8am to 4pm, Sunday 10am to 4pm. The lines are open 10am to 4pm on bank holidays. Lines are closed on Christmas Day.
You can also email MiPermit at help@mipermit.com.
My resident parking permit has expired and I cannot renew it, what do I do?
You will need to register and create an account with MiPermit before applying for a parking permit. To register please visit Cambridgeshire County Council Digital Permits and Cashless Parking (mipermit.com).
How to use MiPermit
Our how to use guide below provides details on MiPermit. Learn how to apply, amend, activate, and cancel permits, along with other key tasks. The guide opens as a PDF.
Contact
For all other enquiries relating to resident parking permits, please contact the Parking Permits team by telephone 01223 727 920, Monday to Friday 10am to 4pm, or email parking.permits@cambridgeshire.gov.uk.
