Assessing your needs

You may be referred to us for an assessment by a professional such as a GP or another service or you can contact Customer Services yourself or a relative or friend can do this for you.

An assessment looks in detail at your situation and what you consider to be important to you, so that together we can work out a care and support plan for you. It will help us understand your strengths and abilities and what care and support you might need to stay independent, safe and well.

The assessor will either complete your assessment with you, or you can be supported to complete it yourself.

The assessment is a two way conversation. We might also ask the opinion of other professionals who know and work with you. We will only do this with your permission. We will also take account of the needs of your family or carer and assess them separately if they ask us to.

The assessment will focus on:

  • Your strengths and abilities
  • What's working well
  • What's not working so well
  • If you need any help

Any information you give us will be treated as confidential and will not be shared with anyone else without your permission - other than in exceptional circumstances where the law says we must show it to someone else.

The assessment considers a number of areas known as domains which include your current situation and what has lead you to your assessment:

  • Your health
  • Your safety
  • Your physical abilities
  • Your mental health
  • How you look after yourself on a daily basis
  • Your involvement in your community
  • Who supports you, if anyone
  • What your needs are

It will bring together a summary of your needs and the outcomes you want to achieve. The assessor will look at whether there are any risks to you and your wellbeing and agree with you how they can be best managed. They will also look at how to help you prevent and delay the need for care and support. They will give you their professional opinion and following the assessment, your assessor will determine whether you are eligible for support from the Council.

Eligibility for support

Eligibility for support is based on criteria set out by the Care Act and we will explain this to you during the assessment.

Can my family and friends be involved in my assessment?

Yes, if you would like them to be. We will work with any carers, family members or friends you want to be involved in your assessment.

What happens if I can't express my views or need help communicating what I want?

If you have significant difficulty expressing your views and there is no one who can do this for you, we can arrange for an independent advocate to represent and support you.

What happens after the assessment?

We will write to you with the outcome of your assessment. If you have eligible needs, we will prepare an initial care and support plan. The plan will show the outcomes you want to achieve, how these will be met and the indicative budget available.

Financial support

After the assessment we will identify the estimated amount of money needed to meet your assessed needs and your eligibility to receive support.

If you are eligible for support we will ask you to complete a financial assessment questionnaire. This will help us work out if you can afford to pay towards the cost of your care.

We can arrange a personal budget for you, which is the total amount of money needed to provide the activities recorded in your care and support plan, including the amount the Council will pay and the amount you will need to pay.

Your personal budget can be paid either directly to you as a Direct Payment or can be managed by us or by other specialist organisations on your behalf.

If you are paying for all of your own support we can still give you advice and help you to organise your care.

Please note

If you have to pay for the full cost of your care and ask us to arrange your home and community care for you, we will charge a one-off arrangement fee of £75 to organise this on your behalf.

Contact us

Email: [email protected]

Telephone: 0345 045 5202
8am to 6pm Monday to Friday
9am to 1pm on Saturday

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