Accessibility Options

Paying for support at home

If you are assessed to be eligible for care and support services in the home we will work out how much it will cost to enable you to live the life you want. The Council may be able to support you with this cost. To do this we will need to complete a financial assessment after which we will be able to say how much the Council can contribute and you will be able to see how much your contribution will be. 

Services you may pay for

Depending on your financial circumstances you may be asked to pay towards the cost of your support. Support at home or non-residential support can include the following (this is not a full list):

  • Home support, day or night
  • Direct Payment scheme
  • Community support
  • Day service
  • Shared Lives Scheme 
  • Respite care

Support you don't pay for

You will not be asked to pay towards the following support:

  • Time-limited care e.g. following an illness or stay in hospital 
  • Equipment available on loan following an assessment
  • Minor adaptations to your home costing less than £1000
  • Support received as a carer
  • Aftercare received under Section 117 of the Mental Health Act 1983
  • If you need high levels of health care, you may be able to get your full care costs paid for by the NHS under the criteria for continuing health care

Financial assessment

The Fairer contributions policy means that no one will pay more than they can afford towards their support.

Fairer contributions policy

Size: 126.34 KB File format: pdf

Residential care

If you receive support in a registered care home, there are different rules for charging for residential care.

Contact us

If you have a question or concern about your financial assessment please contact our Revenue and Assessment Team.


Telephone: 0300 126 3003


Revenue and Assessment Team
Box No: SCO2205
Room No: 2nd floor
Scott House
5 George Street
PE29 3AD


If you have any concerns about your care service, please contact your Key Worker.

If you do not have contact details for a Key Worker, you can call Customer Services:

Email: [email protected]

Telephone: 0345 045 5202
8am to 6pm Monday to Friday
9am to 1pm on Saturday

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