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Organising home care

Choosing home care

Home care is a chargeable service. In some circumstances we may make a contribution towards the costs of your care.

You can choose your own support if:

  • you will be paying for your own home care (also known as self-funding)
  • you are receiving financial support from us and manage your budget through direct payment

If you will be paying for the full cost of your care (sometimes known as a self-funder) and ask us to arrange your home and community care for you, we will charge an annual, recurring arrangement fee of £400 to organise this on your behalf.

More information about paying for care.

To help you make informed choices, these websites and checklists can help you choose a provider:

Do you look after someone who needs help at home?

Do you support someone who could not live independently without your help? See our webpages with information on services and support for carers.

Contact us

If you have any concerns about your care service, please contact your Key Worker.

If you do not have contact details for a Key Worker, you can contact adult services using the online form or telephone number below.

Telephone: 0345 045 5202

9am to 5pm, Monday to Friday