Accessibility Options

Many people are able to stay safe, well and independent without needing personal care. We recommend that you explore options such as equipment and technology and community help, below, first.

Lady holding mobile phone

Equipment and technology can help you to stay safe and well in your own home

Support from your local community can help you to remain independent in your own home

Occupational therapy can help you keep doing the things which are important to you

If you have tried other ways to stay independent and still need further support, the first step is to contact us for a conversation. We may suggest that you have a care needs assessment.

A social care assessment looks at your strengths and your needs and identifies what support you need.

This includes information and advice to help you remain independent for as long as possible, and care and support for those with the highest levels of need.

You must:

  • be over 18 years old
  • be a Cambridgeshire resident
  • have significant needs
  • or be a carer with significant needs

What are significant needs?

  • If you have, or will have, only partial choice and control over your immediate surroundings.
  • If you have been, or will be, abused or neglected.
  • If you are not, or will not, be able to carry out two or more basic personal care or domestic routines.
  • If you cannot, or will not, be able to maintain your involvement in many aspects of work, education or learning or accessing community facilities.
  • If you cannot, or will not, be able to maintain most social support systems and relationships and there is significant risk to aspects of your wellbeing.
  • If you cannot, or will not, be able to carry out most family and other social roles and responsibilities and failing to do so is having a significant impact on your wellbeing.

If you do not have significant needs there may be care and support available from other organisations and your local community. You can buy equipment or make changes to your home and your lifestyle to help to keep you independent, safe and well. 

If you have assets and/or savings of more than £23,250 you will have to pay the full costs of your care. If you have assets and/or savings between £14,250 and £23,250, you are likely to have to pay for some of your care.

If you are eligible for support we will ask you to complete a financial assessment questionnaire. This will help us work out how much you can afford to pay towards your care.

We can arrange a personal budget for you, which is the total amount of money needed to provide the activities recorded in your care and support plan, including the amount the Council will pay and the amount you will need to pay.

Your personal budget can be paid either directly to you as a Direct Payment or can be managed by us or by other specialist organisations on your behalf.

If you are paying for all of your own support we can still give you advice and help you to organise your care.

If you have to pay for the full cost of your care and ask us to arrange your home and community care for you, we will charge a one-off arrangement fee of £75 to organise this on your behalf.

Find out more about organising care and support.

If you are sourcing care privately we would recommend that you find an agency through the Guide to Independent Living from Care Choices, working in partnership with us and/or NHS Choices, to find suitable care and check it meets national standards. The Care Quality Commission website can tell you about providers’ standards of quality and safety.

If you arrange your own care and support, you do not need to be assessed by the council. If we are funding your care, we must be involved in arranging it.

Even if you are not eligible for financial help from us and are therefore paying the full costs of your care, you may still contact us to ask us arrange any non-residential services for you. In this case, we will charge an administration fee that covers our costs of doing this on your behalf.

Find out more about types of care.

You may be referred to us for an assessment by a professional such as a GP. You can also contact us yourself, or ask a relative or friend to do it for you.

An assessment looks in detail at your situation and what is important to you. It helps us understand your strengths and abilities and what care and support you might need to stay independent, safe and well. Together we can work out a care and support plan.

The assessor will either complete your assessment with you, or you can be supported to complete it yourself. It is a two way conversation. With your permission, we might ask the opinion of other professionals who know and work with you. We will also take account of the needs of your family or carer and assess them separately if they ask us to.

The assessment will focus on:

  • your strengths and abilities
  • what's working well
  • what's not working so well
  • if you need any help

Any information you give us will be treated as confidential and will not be shared with anyone else without your permission - other than in exceptional circumstances where the law says we must show it to someone else.

The assessment considers a number of areas known as domains, which include your current situation and what has lead you to your assessment:

    • your health
    • your safety
    • your physical abilities
    • your mental health
    • how you look after yourself on a daily basis
    • your involvement in your community
    • who supports you, if anyone
    • what your needs are

It will bring together a summary of your needs and the outcomes you want to achieve. The assessor will look at whether there are any risks to you and your wellbeing and agree with you how they can be best managed. They will also look at how to help you prevent and delay the need for care and support. They will give you their professional opinion and following the assessment, your assessor will determine whether you are eligible for support from the Council.

When you contact us, we will ask you for some personal details and other information. It will help us deal with your enquiry quickly and effectively if you make sure that you have the following information with you when you get in touch.

For yourself or the person you are enquiring on behalf of:

  • full name
  • full address, including postcode
  • email address, if you have one
  • telephone number, home and mobile, if you have one
  • date of birth
  • marital status
  • next of kin
  • ethnicity
  • religion
  • GP name and surgery
  • any sight, hearing or speech impairments
  • reason for enquiry
  • what help is needed?
  • what are you / they struggling with
  • any specialist equipment used
  • any care in place
  • do you live alone?
  • preferred method of communication (e.g. email, telephone etc)
  • who should we contact to respond to the enquiry?
  • what is the best time for us to get in touch?
  • financial information, e.g. the amount of savings you have
  • full name of the person making the enquiry if it is on behalf of someone else
  • if you are contacting us on behalf of someone else, please advise if they are aware you are making contact (if not please state why)

Contact us

Email: [email protected]

Telephone: 0345 045 5202
8am to 6pm Monday to Friday
9am to 1pm on Saturday

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