Important dates for SEND transport
Please note the current processing time for home-to-school transport requests is approximately one calendar month from receipt of a completed application* to arrangements being in place.
To ensure transport is available for the start of the spring term:
- Completed applications must be received by 5 December 2025.
- Applications received after this date will not have transport in place at the beginning of term due to restricted procurement processes over the Christmas period.
Transport procurement will recommence on 6 January 2026 for completed applications received after 5 December 2025. The earliest possible start date for new transport arrangements will be the week commencing 12 January 2026.
*An application is considered complete once the Passenger Transport Team has received all the information necessary in order to proceed.
Introduction
Most children/young people in Cambridgeshire with special educational needs and/or disability (SEND) attend their nearest suitable mainstream school, and do not require travel assistance which differs from mainstream arrangements.
Application enquiries
If you have an application enquiry, please contact h2stransportrequest@cambridgeshire.gov.uk. Due to a current high volume of requests, our response times may be longer than usual. We kindly ask that you refrain from submitting multiple enquiries regarding the same issue. This may delay our ability to respond efficiently.
Please check our website regularly for updates.
Eligibility
Eligibility for travel assistance will be assessed on an individual basis and, where agreed, assistance will be provided in the most cost effective and appropriate way, whilst meeting the child/young person’s assessed needs.
To qualify for travel assistance, the child/young person must;
- Live within the boundaries of the area covered by Cambridgeshire County Council; and
- Have an Education, Health & Care Plan (EHCP); and
- Be attending the school that is the nearest suitable school/the school designated by the Council as able to meet their needs; and
- Live more than 2 miles for primary aged children or 3 miles for secondary aged children, from their nearest suitable school.
Home to School Travel Assistance policy
The Home to School Transport Assistance policy covers mainstream, SEND and post-16 education transport.
Apply for SEND Pre-16 Transport Assistance
If you believe your child meets the above eligibility criteria you will need to complete an application for transport assistance using the button below.
We recommend that you apply for transport as early as possible. Applications are normally assessed within 10 working days of receipt.
If your child is starting primary or secondary school in September for the first time, please make sure you apply before the end of the summer term to guarantee your child's arrangements are in place in time for September.
Where transport assistance is agreed, please note this it may take up to 15 working days for arrangements to be put in place.
SEND Transport Charter
The SEND transport charter outlines the responsibilities of all stakeholders involved in the transport provision of your child.
Contact the Passenger Transport Service
Need to get in touch with us? See our contact information.