How can we help you?
If you have a question about one of our services, you can look for the answer in the relevant section of the website to find what you are looking for.
There are many things that you can request, report or check online without needing to speak to us.
If you cannot find what you want on the website, or want to talk to us, please read this page to see the ways you can get in touch.
We want to remove barriers for our customers when making contact with the Council, including if you are disabled, neurodivergent, or have a physical or mental health condition. To help, reasonable adjustments can be asked for at any time and requests are considered on a case-by-case basis. View our full reasonable adjustments for customers policy.
We are passionate about developing and improving the quality of services and welcome all feedback. Please visit our provide feedback page, for details on what feedback is, our feedback policy and how to submit.
Service enquiries and contact details
To find links to popular enquiries and ways to contact specific services directly, please open the headings below. To open click the plus + sign. To close, click the minus – sign.
How to make a general enquiry
Online
To make a general enquiry, please complete our online form.
By telephone
Our phone lines are open from 9am to 5pm, Monday to Friday. We are closed on bank holidays.
We receive higher numbers of calls on Mondays so it may take longer to answer your call. Where possible, please use our website or call later in the week.
When our offices are closed, please visit Out of hours emergencies for contact details.
Details of how much it costs to call our contact numbers are available on the OFCOM website.
|
Service |
Contact Details |
|
Information about children’s social care and how to raise a concern |
|
|
0345 045 1360 (weekdays 9am to 5pm) |
|
|
Highways (including roads and pathways and fault reporting) |
|
|
Learning disability partnership |
|
|
Trading Standards (business queries) |
|
|
Waste and recycling (please contact your district or city council about residential bin collections) |
In person
If you would like to make an enquiry in person, you can visit one of our receptions at Awdry House, Wisbech or New Shire Hall, Alconbury Weald. Staff at our libraries can also support you in completing the online form.
By post
In writing to Cambridgeshire County Council, PO Box 761, Huntingdon, PE29 9QR.
Customer care standards
We are committed to delivering consistent standards of customer service. The customer care standards set out what you can expect when contacting us. The way we interact with our customers reflects the CARE (collaborative, accountable, respectful and excellence) values that we hold as an organisation.
Customer handling policy
Our customer handling policy, along with guidance for staff helps us work with customers in a fair and consistent way. The policy covers behaviour which we consider is unreasonable.
